Terms of Use

Last Updated: March 15, 2024

1. Introduction and Acceptance of Terms

Welcome to Lifecleansing. These Terms of Use ("Terms") constitute a legally binding agreement between you ("you," "your," or "user") and Lifecleansing ("we," "us," "our," or "Company") governing your access to and use of our website at lifecleansing.world (the "Website") and any services, products, content, or features we offer (collectively, the "Services").

By accessing, browsing, or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookies Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Website or Services.

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Website or Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

2. Company Information

Legal Name: Lifecleansing
Registered Address: Am Stadtpark 1, 1030 Vienna, Austria
Phone: +43 1 515 18 0
Email: message@lifecleansing.world
Company Registration Number: [Registration Number]
VAT Number: [VAT Number]

3. Eligibility and User Accounts

3.1 Age Requirements

You must be at least 18 years of age to use our Website or Services. By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may not use our Website or Services under any circumstances.

3.2 Account Registration

Certain features of our Services may require you to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized access or security breach
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete, or if you violate these Terms.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. Products and Services

4.1 Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, images, pricing, and availability. However, we do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4.2 Dietary Supplements Disclaimer

Our products are dietary supplements and are not medicines. They are sold without a prescription and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The products are designed to complement a balanced diet and healthy lifestyle. All results are strictly individual and depend on various factors including body characteristics, lifestyle, diet, exercise, and other personal circumstances.

Statements regarding dietary supplements have not been evaluated by the European Medicines Agency (EMA) or other regulatory authorities. You should consult with a qualified healthcare professional before using any dietary supplement, especially if you:

  • Have any pre-existing medical conditions
  • Are taking any medications or other supplements
  • Are pregnant, nursing, or planning to become pregnant
  • Have allergies or sensitivities to any ingredients
  • Are under 18 years of age

4.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. In the event that a product is unavailable after you have placed an order, we will notify you and provide a full refund or offer a suitable alternative.

4.4 Pricing

All prices are displayed in Euros (€) and include applicable value-added tax (VAT) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed. Any promotional prices or discounts are valid only for the specified period and subject to the terms of the promotion.

5. Orders and Payment

5.1 Order Process

When you place an order through our Website, you are making an offer to purchase the products subject to these Terms. We reserve the right to accept or reject your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Order confirmation does not constitute acceptance of your order; acceptance occurs when we ship the products or provide confirmation of shipment.

5.2 Payment Methods

We accept various payment methods as indicated on our Website, including credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method
  • The payment information is accurate and current
  • You will pay all charges incurred by you or on your behalf

5.3 Payment Processing

Payment processing is handled by secure third-party payment processors. We do not store your complete payment card information on our servers. By making a payment, you agree to the terms and conditions of our payment processors. All payments are subject to verification and authorization by your payment provider.

5.4 Order Cancellation

You may cancel your order before it has been shipped by contacting our customer service team. Once an order has been shipped, it cannot be cancelled, but you may return the products in accordance with our Return Policy. We reserve the right to cancel any order at any time for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will provide a full refund.

6. Shipping and Delivery

6.1 Shipping Policy

We ship to addresses within Austria and select international locations. Shipping costs and estimated delivery times are provided during the checkout process and vary based on destination, shipping method, and order size. We use reputable shipping carriers to ensure timely and secure delivery.

6.2 Delivery Times

Estimated delivery times are provided for informational purposes only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including customs delays, weather conditions, carrier issues, or other unforeseen circumstances. We are not liable for any delays in delivery.

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. You are responsible for providing an accurate and complete shipping address. We are not responsible for lost, stolen, or damaged packages after delivery confirmation by the carrier.

6.4 International Shipping

For international orders, you are responsible for all customs duties, taxes, and fees imposed by your country. These charges are not included in our product prices or shipping costs and must be paid by you. We are not responsible for delays caused by customs clearance procedures.

7. Returns and Refunds

Our return and refund policy is detailed in our separate Return Policy document. Please review the Return Policy carefully before making a purchase. By placing an order, you acknowledge that you have read and agree to our Return Policy.

8. Intellectual Property Rights

8.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, videos, audio clips, software, data compilations, and the overall design and layout, is the property of Lifecleansing or its content suppliers and is protected by Austrian, European Union, and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its content for personal, non-commercial purposes only. This license does not include any right to:

  • Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content or information obtained from the Website
  • Use any data mining, robots, scraping, or similar data gathering or extraction methods
  • Download or copy account information for the benefit of another merchant
  • Use the Website or its content for any commercial purpose without our express written consent

8.3 Trademarks

Lifecleansing and all related logos, product names, and service names are trademarks or registered trademarks of Lifecleansing. You may not use these trademarks without our prior written permission. All other trademarks appearing on the Website are the property of their respective owners.

8.4 Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us with the following information:

  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material that is claimed to be infringing
  • Your contact information
  • A statement that you have a good faith belief that the use is not authorized
  • A statement that the information in the notification is accurate
  • Your physical or electronic signature

9. User Conduct and Prohibited Activities

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable local, national, or international law or regulation
  • Infringe upon or violate our intellectual property rights or the rights of others
  • Transmit any material that is defamatory, obscene, offensive, hateful, or otherwise objectionable
  • Impersonate or attempt to impersonate the Company, our employees, other users, or any other person or entity
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
  • Use the Website in any manner that could disable, overburden, damage, or impair the Website
  • Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material
  • Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks
  • Use any automated system, including robots, spiders, or scrapers, to access the Website
  • Collect or harvest any personally identifiable information from the Website
  • Use the Website for any fraudulent or unlawful purpose
  • Interfere with or circumvent any security features of the Website

We reserve the right to terminate your access to the Website and Services for any violation of these prohibited activities.

10. User-Generated Content

10.1 Submissions

The Website may allow you to submit reviews, comments, feedback, or other content ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.

10.2 Content Standards

You represent and warrant that your User Content:

  • Is accurate and not misleading
  • Does not violate any third-party rights
  • Does not contain defamatory, obscene, or offensive material
  • Does not contain viruses or other harmful code
  • Complies with all applicable laws and regulations

10.3 Monitoring and Removal

We reserve the right, but not the obligation, to monitor, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable. We are not responsible for any User Content posted by users.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website or Services, you consent to our collection and use of your personal information as described in the Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

12. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by or in connection with the use of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Your interactions with third-party websites are solely between you and the third party.

13. Disclaimers and Limitations of Liability

13.1 Website Availability

We strive to ensure that the Website is available 24/7, but we do not guarantee uninterrupted or error-free access. The Website may be unavailable due to maintenance, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue the Website or any part thereof at any time without notice.

13.2 Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT:

  • The Website or Services will meet your requirements
  • The Website will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Website will be accurate or reliable
  • The quality of any products, services, information, or other material obtained through the Website will meet your expectations
  • Any errors in the Website will be corrected

13.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LIFECLEANSING, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of or inability to access or use the Website or Services
  • Any conduct or content of any third party on the Website
  • Any content obtained from the Website
  • Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE WEBSITE OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED EUROS (€100), WHICHEVER IS GREATER.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations above may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Lifecleansing, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms
  • Your use of the Website or Services
  • Your violation of any rights of another person or entity
  • Your User Content
  • Your violation of any applicable laws or regulations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

15. Dispute Resolution

15.1 Informal Resolution

If you have any dispute with us, you agree to first contact us and attempt to resolve the dispute informally by sending a written notice to message@lifecleansing.world describing the nature and basis of the dispute and the relief sought. We will attempt to resolve the dispute informally within 30 days of receiving your notice.

15.2 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions.

15.3 Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or the Website shall be brought exclusively in the courts of Vienna, Austria. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

15.4 European Union Consumers

If you are a consumer resident in the European Union, you may also bring proceedings in the courts of the EU member state where you reside. Nothing in these Terms affects your rights as a consumer under mandatory consumer protection laws.

16. Termination

We may terminate or suspend your access to the Website and Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the Website and Services will immediately cease.

All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may terminate your account at any time by contacting us at message@lifecleansing.world. Termination of your account does not relieve you of any obligations incurred prior to termination.

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

18. Waiver

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookies Policy, and Return Policy, constitute the entire agreement between you and Lifecleansing regarding the use of the Website and Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and Services.

20. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

22. Contact Information

If you have any questions, concerns, or comments about these Terms, please contact us:

Lifecleansing
Am Stadtpark 1, 1030 Vienna, Austria
Phone: +43 1 515 18 0
Email: message@lifecleansing.world

We will respond to your inquiry as promptly as possible, typically within 48 hours.

23. Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail to the extent permitted by applicable law.